Last Updated: July 2026

Introduction and Acceptance

Welcome to OwnTrip OPC Pvt. Ltd. (CIN: U72900BR2021OPC054083), a company registered under the Companies Act, 2013 with its registered office at Sahorachak, Jehanabad, Bihar – 804427, India. These Terms and Conditions govern your access to and use of our website, applications, and all services we offer, including but not limited to website development, web hosting, domain registration, SSL certificates, CMS, CRM, HRM, ERP solutions, e-commerce platforms, GPS tracking systems, mobile applications, and digital marketing services. By accessing our website, registering an account, or purchasing any service from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, we respectfully ask that you refrain from using our services.

These Terms constitute a legally binding contract between you and OwnTrip OPC Pvt. Ltd., governed by the Indian Contract Act, 1872, the Information Technology Act, 2000, and the rules and regulations framed thereunder. We reserve the right to modify these Terms at any time, and changes will be effective immediately upon posting on this page. We will notify registered users of material changes via email or website notice. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

Account Registration and Responsibilities

To access certain features of our services, you may need to create an account. When you register, you agree to provide accurate, current, and complete information about yourself and to update this information as necessary to keep it accurate. You must be at least 18 years of age to create an account or use our services. If you are under 18, a parent or guardian must supervise your use of our services. You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. If you become aware of any unauthorized use of your account or any other breach of security, you must notify us immediately at rksharma@owntrip.co.in. We reserve the right to suspend or terminate accounts that are found to be in violation of these Terms.

Services, Delivery, and Acceptance

When you purchase a service from us, the specific scope, deliverables, timeline, and cost will be defined in a work order, proposal, or service agreement that we provide to you. We are committed to delivering high-quality work that meets the specifications agreed upon. Delivery timelines provided are estimates made in good faith, and we will keep you informed of any material delays that may arise due to factors beyond our control. For custom development projects, a reasonable number of revisions are included within the agreed scope. Any additional revisions beyond the agreed scope may incur additional charges, which will be communicated to you before we proceed.

Upon delivery of your project, you will have a review period of five business days to examine the work and notify us of any material defects or deviations from the agreed specifications. If we do not hear from you within this period, the work will be deemed accepted. This acceptance does not affect your statutory rights under Indian consumer protection law. Some of our services rely on third-party platforms such as payment gateways, domain registrars, and cloud hosting providers. While we carefully select our partners, we are not responsible for the performance, availability, or security of these third-party services, and any issues with them should be addressed directly with the respective provider.

Payment Terms

The fees for our services are as quoted at the time of purchase and are non-negotiable unless otherwise agreed in writing. Payment terms will be specified in your invoice or work order. For development projects, we typically require a 50% advance payment with the remaining 50% due upon delivery and acceptance. For hosting, domain registration, and smaller services, full payment is required upfront. Recurring services such as hosting and maintenance plans are billed on a monthly or yearly basis in advance. All fees quoted are exclusive of applicable taxes including GST and TDS, which shall be borne by you and added to the invoice amount.

Payments not received within fifteen days of the due date may attract a late fee of 2% per month on the outstanding amount. All payments are processed securely through Razorpay, our payment gateway partner. By making a payment, you agree to Razorpay's terms of service and privacy policy. In the event of non-payment, we reserve the right to suspend or terminate services until the outstanding amount is cleared.

Intellectual Property Rights

Upon full payment for your project, you will own the final deliverables specifically created for you, including the website code, design files, and custom software. This ownership is subject to the terms of any third-party licenses that may apply, such as open-source libraries, icon sets, fonts, and Bootstrap framework components that we may have used in building your solution. We retain all rights to our pre-existing intellectual property, including our proprietary frameworks, tools, methodologies, and reusable code libraries that we have developed over time and that are not specifically unique to your project.

We grant you a non-exclusive, royalty-free license to use our frameworks and tools solely for the purpose of operating your website or application. You represent and warrant that any content, images, videos, or materials you provide to us for inclusion in your project do not infringe upon any third-party intellectual property rights. Any suggestions, feedback, or ideas you provide to us about our services may be used by us without any obligation or compensation to you.

Your Obligations and Acceptable Use

When using our services, you agree to comply with all applicable Indian laws and regulations. You may not use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our infrastructure. You are prohibited from uploading, storing, or transmitting any content that is illegal, defamatory, obscene, or that infringes upon the rights of any third party. You may not attempt to gain unauthorized access to our systems, user accounts, or networks, and you may not reverse engineer, decompile, or disassemble any software provided as part of our services. You agree not to use our services to send spam, phishing communications, or malicious code, and you may not engage in any activity that disrupts or interferes with our services or the experience of other users.

If you are using our hosting services, you agree to use the allocated resources (disk space, bandwidth, CPU) for the intended purpose of operating your website or application. Excessive resource usage that adversely affects other customers on shared hosting may result in throttling or a requirement to upgrade to a higher plan. We perform regular backups of hosting data as a courtesy, but we strongly recommend that you maintain your own backups as well. We are not responsible for data loss caused by factors beyond our reasonable control.

Privacy and Data Protection

Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and processing of your personal data as described in that policy. If you are using our hosted platforms such as CMS, CRM, or ERP systems to store data about your own customers or employees, you are considered the Data Fiduciary under the DPDP Act, 2023, and we act as a Data Processor. It is your responsibility to ensure that you have obtained all necessary consents and that your use of our platforms complies with applicable data protection laws. We will process any data you store on our platforms only in accordance with your instructions and as necessary to provide the services.

Confidentiality

During the course of providing and using our services, both parties may have access to confidential information about each other's business, including technical data, business plans, client lists, source code, and financial information. Both parties agree to maintain the confidentiality of such information and to use it only for the purpose of providing or using the services. This obligation survives the termination of this Agreement for a period of five years and does not apply to information that is or becomes publicly available through no fault of the receiving party, that was already known to the receiving party prior to disclosure, or that is required to be disclosed by law.

Limitation of Liability

To the maximum extent permitted by applicable Indian law, our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you for the specific service giving rise to the claim during the twelve months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, loss of business opportunity, or interruption of business, whether arising in contract, tort (including negligence), or otherwise. This limitation of liability applies even if we have been advised of the possibility of such damages and regardless of the legal theory under which the claim is made.

Indemnification

You agree to indemnify, defend, and hold harmless OwnTrip OPC Pvt. Ltd., its affiliates, employees, directors, officers, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to your use or misuse of our services, your violation of these Terms, your violation of any applicable law or regulation, or any content you submit, upload, or transmit through our services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Term and Termination

This Agreement begins on the date you first use our services and continues until terminated by either party. You may terminate your account at any time by contacting us. Prepaid fees are subject to our Refund Policy. We may suspend or terminate your access to our services immediately without prior notice if you breach these Terms, violate applicable laws, fail to make timely payments, or if your use of the services poses a security risk to our infrastructure or other users. Upon termination, your access to the services will cease, and we may delete your data after 30 days unless otherwise agreed. Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law shall survive termination.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved amicably through negotiation. If the dispute is not resolved within 30 days of either party notifying the other of the dispute, it shall be referred to a sole arbitrator appointed by mutual consent, in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Jehanabad, Bihar, and the language of arbitration shall be English or Hindi. If arbitration is not pursued, the dispute shall be subject to the exclusive jurisdiction of the courts in Jehanabad, Bihar, India.

Service Level Commitment for Hosting

For our hosting services, we are committed to providing a 99.9% uptime guarantee, excluding scheduled maintenance and force majeure events. We aim to respond to support tickets within 24 hours on business days. In the unfortunate event that we fail to meet the uptime guarantee, you may request a service credit equivalent to 5% of your monthly hosting fee for each hour of downtime beyond the guaranteed 99.9% threshold. To request a service credit, please contact us with the details of the downtime incident, and we will verify and apply the credit to your next billing cycle.

Force Majeure

Neither party shall be held liable for any failure or delay in performing their obligations under these Terms if such failure or delay is caused by events beyond their reasonable control. Such events include, but are not limited to, acts of God, natural disasters, war, terrorism, civil unrest, government orders or regulations, pandemic or epidemic, internet infrastructure failures, power outages, telecommunications failures, and strikes or labor disputes. The affected party shall notify the other party as soon as reasonably possible and shall use reasonable efforts to mitigate the effects of the force majeure event.

General Provisions

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and OwnTrip OPC Pvt. Ltd. regarding your use of our services and supersede all prior agreements, understandings, and representations, whether written or oral.

Grievance Redressal

In compliance with Rule 5(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Section 14 of the DPDP Act, 2023, we have appointed a Grievance Officer to address any complaints or concerns you may have regarding our services, these Terms, or our data practices. If you have any concerns, please reach out to our Grievance Officer using the details below. We will acknowledge receipt of your complaint within 24 hours and work to resolve it within 30 days.

Contact Us

We value your business and are always here to help. If you have any questions about these Terms, need clarification on any aspect, or require assistance with our services, please do not hesitate to reach out to us. You can contact us by email at rksharma@owntrip.co.in, by phone at +91 94992 93991, through our support portal at support.owntrip.in, or by visiting our office at Sahorachak, Jehanabad, Bihar – 804427, India. We look forward to serving you.